Warranty Information and Returns:

DCW Pedals come with a standard ONE YEAR limited warranty against defects for the original buyer.

Pedals are not under warranty if an incorrect power supply is used, there are signs of obvious abuse or other damage caused by anything other than normal use, or if the pedal has been opened/tampered with.

Warranty does not cover paint finish, decal or enclosure cosmetics. Each pedal is hand painted and care should be taken to keep the pedal looking new.

If the pedal falls within the warranty guidelines above, you will need to ship the pedal to me and the repairs (including parts and labor) will be done free of charge.  If the pedal does not fall within the warranty guidelines above, I will still gladly repair your pedal, but there will be a fee for parts, labor and shipping.  

Refunds are only available on stock pedals arriving with a builder or mechanical defect and need to be postmarked to return within one week of the buyer receiving the pedal.  All questions regarding pedals should be submitted before initial purchase.  

Custom pedals are non-refundable due to their unique nature, but do come with a one year warranty against defects like any other pedal.  

Please use the contact page for any other questions regarding returns and warranty before initial purchase.

Do you do custom pedals?

We live in a customized world. Everyone has different tastes, preferences, and needs when it comes to their rigs. If it's possible, I'll try my best to get you exactly what you want.  Just send your wish list to me via the contact information listed and let's build exactly what you need.

More questions?

Feel free to message me via the CONTACT page.

How long before my pedal arrives and how do you ship your pedals?

No long waiting lists here!  I try to get my pedals in your hands as soon as possible. Standard models are shipped within 72 hours of payment and custom pedals are usually built within a week. All pedals ship via insured USPS Priority Mail. Tracking numbers will be provided to the buyer once the pedal is in route. 

What type of power should I use?

All DCW Pedals require a standard "Boss style" 9V DC adapter with a center negative ground. Battery clips are not included. I recommend using a high-quality isolated power supply for best results.  

Do you offer international shipping?

Currently I only ship pedals within the United State of America.

What type of finish do you use?

All DCW Pedals are hand painted for a distinct hammered look and each pedal is unique.  These pedals are made of quality parts and are ready for life on the road, but care should be taken to keep the finish in top shape. Velcro or securely attach your new pedal to a pedal board and your pedal will stay looking good as new.    

Can I order my pedal with top mounted jacks?

Most pedals are able to be built using top mounted jacks for a small customization fee.  Send me a message and I can let you know based on the model.

I don't use Reverb, can I still order a pedal?

Absolutley.  If you don't use Reverb for purchases for any reason, or you would just like to have a more personal buying experience, just send me a message using the CONTACT page. One Paypal invoice later, your pedal will be built and on the way to you.   

Can I get my pedal in a different color?

Yes.  This makes the pedal a custom order and additional charges may apply.