DCW Pedals come with a standard ONE YEAR limited warranty against defects for the original buyer.
Pedals are not under warranty if an incorrect power supply is used, there are signs of obvious abuse or other damage caused by anything other than normal use, or if the pedal has been opened/tampered with.
Warranty does not cover paint finish, decal or enclosure cosmetics. Each pedal is hand painted and care should be taken to keep the pedal looking new.
If the pedal falls within the warranty guidelines above, you will need to ship the pedal to me and the repairs (including parts and labor) will be done free of charge and return shipping will be on me. If the pedal does not fall within the warranty guidelines above, I will still gladly repair your pedal, but there will be a fee for parts, labor and shipping.
Refunds are only available on stock pedals arriving with a builder or mechanical defect and need to be postmarked to return within one week of the buyer receiving the pedal. All questions regarding pedals should be submitted before initial purchase.
Custom pedals are non-refundable, but do come with a one year warranty against defects like any other pedal.
Please use the contact page for any other questions regarding returns and warranty before initial purchase.
We live in a customized world. Everyone has different tastes, preferences, and needs when it comes to their rigs. If it's possible, I'll try my best to get you exactly what you want. Just send your wish list to me via the contact information listed and let's build exactly what you need.
Feel free to message me via the CONTACT page.
No long waiting lists here. I try to get my pedals in your hands as soon as possible. Pedals to be built generally take one week to complete, often sooner depending on demand. All pedals ship via insured USPS Priority Mail. Tracking numbers will be provided to the buyer once the pedal is in route.
All DCW Pedals require a standard "Boss style" 9V DC adapter with a center negative ground. Battery clips are not included. I recommend using a high-quality isolated power supply for best results.
Currently I only ship pedals within the United State of America.
Yes. This makes the pedal a custom order and additional charges may apply.
All DCW Pedals are hand painted for a distinct hammered look and each pedal is unique. These pedals are made of quality parts and are ready for life on the road, but care should be taken to keep the finish in top shape. Velcro or securely attach your new pedal to a pedal board and your pedal will stay looking good as new.